Privacy Policy
PT. Starvo Global Energi
Thank you for using the services of PT. Starvo Global Energi. We want to ensure that we pay great attention to the security and protection of your personal data. Therefore, we would like to introduce our Privacy Policy which will explain how we collect, store, use, process, control, transfer, disclose, and protect your personal information.
This Privacy Policy applies to all users of our applications, website (www.starvo.co.id), services, or products, unless regulated in a separate privacy policy. We strongly recommend that you read this Privacy Policy carefully to ensure your understanding of our data processing processes.
Table of Contents
- Personal Information We Collect
- Use of Personal Information We Collect
- Disclosure of Personal Information We Collect
- Storage of Personal Information
- Access and Correction of Personal Information
- Where We Store Your Personal Information
- Security of Your Personal Information
- Marketing and Promotional Materials
- Anonymous Data
- Third-Party Platforms
- Changes to This Privacy Policy
- Acknowledgment and Consent
- How to Contact Us
Important: We want to ensure that we will never disclose your personal information to third parties without your consent. We will maintain the confidentiality of your personal information and protect it in a reasonable manner and in accordance with applicable law.
1. Personal Information We Collect
We collect information that identifies or can be used to identify, contact, or locate individuals or devices associated with such information ("Personal Information"). Personal Information includes but is not limited to name, address, date of birth, occupation, phone number, email address, bank account, credit card details, gender, identity cards including ID cards, driver's licenses, or passports or other government-issued identification, photos, nationality, phone numbers of users and non-users of our Application contained in your mobile phone contact list, health data, related financial information, and biometric information (including but not limited to facial recognition).
Information We Collect Directly from You or Your Mobile Device:
- Account Registration: When you register and create an account with us using the Application, you must provide us with certain Personal Information, including your name, physical address, email address, and phone number.
- Service Provider Information: If you use the Application as a service provider, you must provide us with additional Personal Information as part of the service provider registration process, including vehicle details, insurance policies, and bank accounts.
- Application Usage: When you use the Application, you must provide us with relevant information that may be required for the Application to function properly.
- Payment Information: When payments or transfers are made through electronic money and/or electronic wallet facilities, you will provide us with information related to usage, payments, or transfers.
Information Collected Automatically:
- Technical Data: IP addresses, web page information, visit duration, device identity, mobile advertising ID, and device information including manufacturer, model, and operating system.
- Cookies: Small data files stored on your computer or mobile device to track user activity and improve user interface and experience.
- Location Information: Real-time geographical location information when you use the Application through a mobile device.
- Transaction Data: Information related to electronic money/wallet transactions, including transaction history, billing details, and phone numbers.
Information from Third Parties:
We may also collect your Personal Information from third parties (including agents, vendors, suppliers, contractors, partners, and other parties who provide services to us or with whom we cooperate). We will only collect your Personal Information for purposes involving such third parties or our cooperation purposes with such third parties.
2. Use of Personal Information We Collect
We may use the Personal Information collected for the following purposes and other purposes as permitted by applicable laws and regulations ("Purposes"):
For Users:
- To identify and register you as a user and to administer, verify, deactivate, or manage your account
- To facilitate any verification we deem necessary, including KYC processes and credit scoring
- To enable Service Providers to provide services you request
- To process and facilitate orders and payment transactions
- To notify you of transactions or activities in the Application
- To communicate with you and send you information regarding Application usage
- To maintain, develop, test, improve, and personalize the Application
- To monitor and analyze user activities, behavior, and demographic data
- To process and manage your reward points
- To offer services from our affiliates or partners
- To send you marketing communications, advertisements, vouchers, surveys, and promotional information
For Service Providers:
- To identify and register you as a Service Provider
- To facilitate verification processes including KYC and credit scoring
- To enable you to provide services to Users
- To process, facilitate, and complete payments to you
- To communicate with you regarding service provision
- To provide you with reports related to services you have provided
- To process and respond to user feedback on services you have provided
- To maintain, develop, and improve the Application for your needs
- To send you marketing communications and promotional offers
General Purposes:
- To conduct business processes and related functions
- To monitor Application usage and manage, support, and improve performance
- To provide assistance and resolve technical difficulties
- To generate statistical information and analytical data
- To prevent, detect, and investigate prohibited, illegal, unauthorized, or fraudulent activities
- To facilitate business asset transactions involving us and/or our affiliates
- To enable us to comply with all obligations under applicable laws and regulations
3. Disclosure of Personal Information We Collect
We may disclose or share your Personal Information with affiliates and other parties for the following purposes and other purposes permitted by applicable laws and regulations:
- To enable Service Providers to perform or provide services (if you are a User)
- To enable Users to request or receive services from you (if you are a Service Provider)
- If required or authorized by applicable laws and regulations
- If instructed, requested, required, or permitted by competent government authorities
- If there are legal proceedings between you and us or between you and other parties
- In connection with any verification processes or third-party requirements
- In emergency situations related to your safety
- In health-related situations or public interest matters
- In connection with mergers, asset sales, consolidation, or restructuring
- In connection with insurance claim processes
- To third parties (including agents, vendors, suppliers, contractors, partners, and others who provide services to us)
- When we share Personal Information with affiliates to help us provide the Application and operate our business
Important: We will not sell or rent your Personal Information. When Personal Information does not need to be associated with you, we will make reasonable efforts to disassociate such Personal Information from you as an individual before disclosing or sharing such information.
4. Storage of Personal Information
Your Personal Information will be stored only as long as necessary to fulfill the purposes of data collection, or as long as such storage is permitted or required by applicable law. We will cease storing Personal Information or delete data associated with you as an individual immediately after the purpose of data collection is no longer needed, and data storage is no longer necessary for business or legal purposes.
Note: Some of your Personal Information may be stored by other parties in certain ways, including by government institutions. You agree and acknowledge that storage of your Personal Information by relevant institutions will follow the respective data storage policies of such institutions.
5. Access and Correction of Personal Information
In accordance with applicable laws and regulations, you may request to access and/or correct your Personal Information that is in our possession and control by contacting us through the contact details available below.
We have the right to refuse your request to access or correct some or all of your Personal Information that we possess or control if permitted or required under applicable laws and regulations. This includes circumstances where such Personal Information may contain references to other people or where requests for access or correction are deemed irrelevant, frivolous, or burdensome.
6. Where We Store Your Personal Information
When you use our Application and services in other countries where our Application can be accessed ("Destination Country"), we may transfer your Personal Information from the country of origin ("Origin Country") to the Destination Country to ensure you can access and enjoy a seamless customer experience when using our Application abroad. In such cases, we will request your consent to transfer your Personal Information from the Origin Country to the Destination Country to ensure compliance with applicable laws and regulations.
Your Personal Information that we collect may be stored, transferred, or processed by Third-Party Service Providers. We will use all reasonable efforts to ensure that all such Third-Party Service Providers provide a level of protection comparable to our commitments under this Privacy Policy.
7. Security of Your Personal Information
We take great care in maintaining the confidentiality of your Personal Information. We will make every effort to protect and safeguard your personal data and information from unauthorized access, collection, use, or disclosure and from unlawful processing, accidental loss, destruction, damage, or similar risks.
Important Security Notice: Please note that transmission of information over the internet is not completely secure. We will strive to protect your personal information to the best of our ability, but you acknowledge that we cannot guarantee the integrity and accuracy of personal information you transmit over the internet, or guarantee that such personal information will not be intercepted, accessed, disclosed, altered, or destroyed by unauthorized third parties due to factors beyond our control.
You are responsible for maintaining the confidentiality of your Account details, including your password and One Time Password (OTP), and must always maintain and be responsible for the security of the device you use.
8. Marketing and Promotional Materials
We and our partners may send you marketing materials, including advertisements and promotions, through application push-notifications, in-app messages, mail, phone calls, short message services (SMS), Chat Platforms, Social Media, and email ("Marketing Materials") if you have given consent to subscribe to our mailing list and/or receive marketing and promotional materials from us.
You may choose not to receive such marketing communications at any time by clicking the "unsubscribe" option available in the relevant message or by contacting us through the contact details listed below. Please note that if you choose to opt out, we may still send non-promotional messages, such as receipts or information about your account.
9. Anonymous Data
We have the right to create, use, license, or disclose available Personal Information provided that (i) all identifying elements have been removed so that the data, either alone or in combination with other available data, cannot be linked to or associated with a specific individual, and (ii) similar data has been aggregated so that the original data forms part of a larger dataset.
10. Third-Party Platforms
The Application, website, and Marketing Materials may contain links to websites operated by third parties. We do not control or are responsible for such websites or the collection, use, maintenance, sharing, or disclosure of data and information by third parties. Please read the terms and conditions and privacy policies of such third-party websites to learn how they collect and use your Personal Information.
When you use our Application and activate fingerprint and/or facial recognition features on your mobile device for authentication purposes, please note that we do not store such biometric data. Unless otherwise notified to you, such data is stored on your mobile device and may be stored by third parties, such as your device manufacturer.
11. Changes to This Privacy Policy
We have the right to review and change this Privacy Policy at our own discretion from time to time, to ensure compliance with our future developments, or changes in applicable legal or regulatory requirements. If we change this Privacy Policy, we will notify you of such changes through general notices published on the Application and/or our website, or through the email address listed in your Account.
By agreeing to this Privacy Policy, you agree that you are responsible for regularly reviewing our Privacy Policy to obtain the latest information about our data processing and data protection practices. You also agree that by continuing to use the Application or our website, communicating with us, or accessing and using our services after any changes to this Privacy Policy, will be deemed as your valid consent to this Privacy Policy and all its changes.
12. Acknowledgment and Consent
By pressing the "register" button when opening an Account or the "login" button when accessing your Account, you agree to and accept this Privacy Policy.
By agreeing to the Privacy Policy, you acknowledge that you have read and understood the contents of this Privacy Policy and agree to all its provisions. Specifically, you agree and give us consent to collect, use, share, disclose, store, transfer, or process your Personal Information in accordance with this Privacy Policy.
If you provide us with Personal Information relating to other individuals, you represent and warrant that you have obtained consent from such individuals and hereby consent on behalf of such individuals to the collection, use, disclosure, and processing of their Personal Information by us.
Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your Personal Information at any time by providing reasonable written notice using the contact details listed below. However, depending on the circumstances and nature of the consent you withdraw, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use the Application or our services.
13. How to Contact Us
If you have questions regarding this Privacy Policy or wish to obtain access, please contact us:
Email: starvo@moizasia.com
Phone: (021) 2921 5000
For corrections or updates to your Personal Information, please contact us at starvo@moizasia.com
Legal Notice: This Privacy Policy is effective as of the date of publication and supersedes all previous versions. By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.